ORDER MANAGEMENT
  • Order Placement

    You can visit our website https://zerolifestyle.co/ and order your desired product anytime. You can also avail our ongoing discount offers for more than 50% before they end. To place an order, follow these steps:
    1. Go to the product you want to order.
    2. Click on 'Add to Cart' and then provide your shipping and payment details.
    3. Click on 'Place the Order' to confirm.

  • Order Confirmation

    You will receive a confirmation email when your order is successfully placed. The email will include the details of your order, including products ordered, shipping address, and more.

  • Order Tracking

    You can track your order once it proceeds to your given address. In major cities, it takes up to 5-6 working days, and in other cities, it may take 7-8 working days. You'll receive your tracking ID starting with Z - 00000 in your email inbox, and you can track your order here.

  • Order Details Changes

    You can change the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request changes before that. However, changes cannot be made once the order is dispatched.

  • Order Cancellation

    You can cancel the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request cancellation before that. However, it cannot be canceled once dispatched. To cancel your order, please log in to your account, go to 'Manage Your Order,' and cancel the order. If you don't have an account, please create one on the website and follow the process.
    If your Zero smartwatch hasn't been shipped already, your order will be canceled within two days of receiving the request for cancellation. You'll receive an email upon successful cancellation. If you had paid online, your payment will be reversed in 7-10 working days.

PAYMENT MANAGEMENT
  • Payment Options

    You can choose to pay via cash on delivery option and pay the rider in cash at the time of delivery. Alternatively, you can pay online using your bank's credit or debit card.

  • Other Charges

    All the prices on the website are inclusive of taxes, and there are no hidden charges. Additionally, delivery is absolutely free, so you don't have to pay any other charges.

  • Payment Issue

    If the amount is deducted from your account but you didn't receive any order details, it means your order details may not have been captured by the system. The amount will be refunded to your account in the next 3-5 business days by your bank. In case of any issue, please contact your bank's customer service.

  • Installment Option

    Unfortunately, we do not offer any installment plan for purchases. We believe in maintaining transparency and simplicity in our pricing structure, and this approach allows us to focus on delivering exceptional craftsmanship and quality at an unbeatable price.

SHIPPING & DELIVERY
  • Delivery Charges

    We offer free delivery all over Pakistan for all orders and do not charge any hidden charges. Please do not pay any amount to the rider other than the item price.

  • Delivery Time

    Our standard delivery usually takes up to 5-6 working days in major cities and 7-8 working days in other cities. However, it may be delayed during sales, holiday periods, or due to unexpected circumstances. All orders are processed from Monday to Saturday, and orders placed on Sunday are processed on Monday.

  • Delivery Issue

    In case of any delay, please call us at 02137189376 Our team will look into the issue and get back to you at the earliest.

COMPLAINT MANAGEMENT
  • Register a Complaint

    Please fill out the complaint form to proceed with the replacement process. In order to provide you with the best possible assistance and to better understand the issue you're facing, we kindly request that you send us an accurate video showing close visuals and clear audio explaining the actual problem that can help us identify the situation easily. Our team will call you and proceed further.

  • Complaint Duration

    Our complaint process may take up to 7-10 working days. Firstly, product engineers will assess the received product and then deliver the correct item. We appreciate your patience throughout this process, and we assure you that we are making every effort to expedite the process without compromising the quality.

  • Complaint Status

    You'll receive your tracking ID starting with Z - 00000 in your email inbox. You can track your order easily once the courier dispatches it to your address here. We value your dedication to resolving this issue promptly and look forward to a positive resolution.

  • Repairing Duration

    Our repair process may take up to 15-20 working days. Firstly, product engineers will assess the received product and then deliver you the correct item. During this process, we appreciate your patience and assure you that we are making every effort to expedite the process without compromising the quality.

  • Wrong/Physical Damaged Complaints - within 24 hours

    We carefully pack all orders, but in case of receiving a wrong/damaged product like a broken strap, damaged body/screen, faded color, etc., don't worry. We will process a replacement, as per your preference. It is requested to launch your complaint within 24 hours of receiving it and do not install or use that product and keep the original packaging safe. A return or replacement will not be possible in case of missing products/box/accessories.

  • Faulted/Software Functionality Complaints - within 07 days

    We carefully assess all items, but in case of facing any issue like Bluetooth connectivity, screen display, calling issue, etc., don't worry. We will process a replacement, as per your preference. It is requested to launch your complaint within 07 days of receiving it and do not damage that product and keep the original packaging safe. A return or replacement will not be possible in case of missing products/box/accessories.

  • Opened/Unpacked Complaint

    We carefully pack all orders and do not allow them to be opened by anyone other than the customer. In case of receiving an unpacked or opened product, please do not accept it from the rider. Please call us at +92 21 37189376, and we will resend you the product without any extra charge.

PRODUCT MANAGEMENT
  • Box Pack Items

    Zero Lifestyle smartwatch box package contains: 1 device, 1 charging cable, 1 user manual, warranty card, and stickers sheet.

  • Download Watch Faces

    To download watch faces, open the smartwatch app and follow these steps: open the app > device > dial center > online dial. You can download a limited number of watch faces at a time and change them anytime by following the same aforementioned process.

  • Auto Set Time

    Connect your smartwatch with the mobile app or open the smartwatch app and follow these steps: open app > device > enabling > more setting > time setting.

  • Charging Process

    Please make sure to first connect the charging cable with an adapter, turn off your watch, and then carefully align the charger underneath the watch. Leave the watch to charge for at least 3-4 hours.

  • Charger Issue

    In case you are still facing the issue, you can buy a new charger. Our smartwatch charger costs PKR 700 only. You will receive it within 4-6 working days upon sharing a payment screenshot after sending the payment to our bank account. Here are our bank details:
    Meezan Bank Ltd
    Account Title: ZERO TECHNOLOGIES
    IBAN: PK17 MEZN 0001 4001 08051637
    Account #: 0140-0108051637

  • Battery Timings

    Our battery timing is up to 7-10 days, and with Bluetooth calling, it's up to 2-3 days. It mainly depends on usage and battery charging mode. Please make sure to charge it with a normal adapter, not a fast charger, and for 3-4 hours accordingly. In case you are still facing this issue, you can proceed with our replacement/repairing process.

  • Extra Strap Option

    Most of our smartwatches' straps are completely detachable and can be replaced anytime. Unfortunately, at the moment, we're not offering the option to purchase extra accessories. You may check the market for compatible accessory options.

  • Bluetooth Connectivity

    First of all, please ensure that you are using iOS 7.0/Android 4.4 and above on your smartphone. Next, accept and agree to all the terms and make sure you have active internet access. Connect Watch Phone and App titles both with the phone and then enable the call in the watch settings.

  • Connectivity Issue

    The Bluetooth test range should not exceed more than 10 meters, so please make sure your smartphone is within 8-10 meters. Try disconnecting the Bluetooth and turning it on. You can also try closing the app and opening it again. If it still remains disconnected, ensure that the app is allowed to run in the background at all times.

  • Call/Notification Issue

    First of all, kindly make sure you have active internet access. Dual-connect your watch with your phone, i.e., connect your watch with your phone's Bluetooth and also with the app. Next, allow permission to all apps from your phone and from the app. Please make sure that the app is running in the background, and you have synced your smartwatch with the app. Try switching off your Bluetooth and switching it on again.

  • GPS Tracking

    The GPS function of the smartwatch works for all outdoor sports modes, such as cycling, hiking, walking, and so on. It records the route and distance. Your smartwatch records your steps based on your body movement. If you are making hand movements, your smartwatch may be recording steps.

  • Sensor Issue

    Various factors affect the tracking of heart rate, blood pressure, oxygen level, such as body hair, skin, tattoo, skin complexion, scarring, and so on. Also, ensure that you are not wearing the watch too loose or too tight. Please remember a smartwatch is not a replacement for a fitness club or medical purposes. It is a high-tech fashion wearable product.

  • Volume Adjustment

    Your smartwatch should be properly connected with your phone's Bluetooth and also with the app. Next, put on a song on your phone, and then you will be able to control the music from your smartwatch.

  • Data Sync Issue

    First of all, kindly make sure you have active internet access. Your smartwatch should be properly connected with your phone's Bluetooth and also with the app. Then make sure to always run the app on the back-end for the watch to sync data properly.

  • Brightness/Vibration Level

    You can adjust brightness/vibration level as per your requirement in your watch anytime.

  • Find My Phone/Device

    You can find your watch/phone anytime by just tapping on find my device/phone easily.

APP MANAGEMENT
REPAIRING & REPLACEMENT
  • Policy Criteria

    We make all efforts to ensure that you have a good experience with Zero. We are committed to deliver you the utmost experience without any issue. In case of any complaint process, customers are strictly advised to follow some timelines.

    1. 24 Hours Complaints: For physical damage/wrong product complaint, time should be less than 24 hours of delivery.
    2. 07 Days Complaints: For software issues, it should be less than 07 days.
    3. More than 07 Days Complaints: In case of more than 07 days, your complaints will be considered for repair only.

  • Repairing/Replacement Process

    Once you launch a complaint, one of our customer representatives will contact you for the further process. It may include

    1. Complaint Status Tracking: For physical damage/wrong product complaint, time should be less than 24 hours of delivery. For software issues, it should be no more than 07 days. In case of more than 07 days, your complaints will be considered for repair only.

    2. Product Receiving: In case of both, the repair/replacement return process will be explained to you. Once we receive the item back safely, we will start the process.

    3. Replacement Confirmation: Once our team assesses your item, a new/repaired item will be sent to your address after completing all the required formalities.

    4. Repairing Confirmation: Our team will convey you the cost. Customers will pay only the part cost, if any. Engineering cost, delivery charges, and any other cost will not be charged during the 1-year warranty period.

    5. Product Delivery: Once we complete the process, we will dispatch the product to your address. You will receive updates on every step of the process.

  • Courier Process

    If you fulfill the criteria successfully, please send us the product back by following the below steps:

    1. Please choose the nearest location of your city. See available branches here: View PDF
    2. Deposit your item to the courier agent with a complete box and accessories safely. In case of anything missing, cost may be deducted from your ordered amount.
    3. Share Zero Lifestyle Code (881953) and receive a Courier No. CN from the courier agent.
    4. Share received CN with Zero Lifestyle customer support for further process.
    5. Our customer team will update you when we dispatch a replaced product to your address.
    6. Zero Lifestyle Complete Address: Building 55, Dadabhoy Nauroji Street, Block A Sindhi Muslim CHS (SMCHS), Karachi, Karachi City, Sindh 75350

  • Process Duration

    From receiving the request for a return to arranging a pickup to processing a return will take somewhere between 12-15 business days. In case of repairing, it may take up to 20 working days due to the unavailability of faulted parts or any other reason. Please keep in mind courier transit duration is not included in these timelines.

TERMS & POLICIES
  • Warranty Policy

    All of our products are covered by a warranty. Please read our warranty policy details here: https://zerolifestyle.co/pages/support#warranty

  • Privacy Policy

    Please read this policy in detail before making a purchase. Please read our privacy policy details here:https://zerolifestyle.co/pages/support#privacy

  • Terms & Conditions

    Please read the terms and conditions to get a better understanding of our policies. Please read our terms and conditions here: https://zerolifestyle.co/pages/support#terms-conditions

  • Corporate Policy

    For special pricing and discounts on bulk orders. Please read our corporate policy here: https://zerolifestyle.co/pages/support#corporate

  • Retail Partnership Policy

    We regret to inform you that we are unable to enter into retail partnerships at this time. However, we encourage you to explore our complete collection and learn more about our products before ordering on our website at https://zerolifestyle.co/

  • Policy Exemptions

    Zero Lifestyle promises to repair/replace the product if it experiences defects or malfunctions. It is important to follow the instructions carefully and not avoid any guidelines. Please make sure of the below mentioned guidelines for a valid warranty.

    Bluetooth Range: The Bluetooth test range should not exceed more than 10 meters.
    Charging Process: Please do not charge with a fast charger and avoid overcharging.
    Mobile App Connectivity: Please check the mobile app must be running in the background.
    Water Resistant: All precautionary steps must be followed to avoid any inconvenience.
    Battery Timings: Battery timings depend on the usage and connectivity, and it may vary.
    Health Features: Our smartwatches are not a replacement for a fitness club or medical purposes. It is a high-tech fashion wearable product.
    Visual Difference: Please note that the actual product may slightly differ due to the visuals or other effects on the screen.
    Shock Proof: Make sure that you take care of your smartwatch and do not drop it from a height or on rough surfaces.

    For more details, please review our warranty policy carefully: Warranty Policy

MISCELLANEOUS
  • Available Offers

    To be the first to know about our offers, product launch, and events, follow us on social media.

    Facebook: https://www.facebook.com/Zer0Lifestyle
    Instagram: https://www.instagram.com/zer0lifestyle
    YouTube: https://www.youtube.com/@zer0lifestyle
    Tiktok: https://www.tiktok.com/@zerolifestyleco
    LinkedIn: https://www.linkedin.com/company/zer0lifestyle

  • Availability Options

    At Zero Lifestyle, we have made the strategic decision to sell our watches directly to the customers exclusively through our official website at [Zero Lifestyle](https://zerolifestyle.co/)

    Online Marketplaces: You can find our product on all leading online marketplaces like Daraz, Price Oye, Panda Mart, etc.
    Physical Outlets: You can find our product physically in all leading stores in Pakistan, including Al Fateh, Bin Hashim, Imtiaz, Carrefour, etc.

  • Free Benefits

    Zero Lifestyle offers a wide range of services free of cost to be a reliable partner that our customers can trust and to consistently deliver on our commitments and build long-lasting relationships.

    1 Year Warranty: A promise to repair/replace the product if it experiences defects or malfunctions.
    Free Delivery: Offer faster delivery, and customers don't pay additional shipping fees and receive their products sooner.
    Customer Tech Support: Zero Lifestyle offers free online support to assist customers with product setup, troubleshooting, and general inquiries.
    Loyalty Benefits: We offer exclusive offers, discounts, and deals where customers can save money, and it may include complementary items or accessories.
    Secure Checkout: We use a reputable e-commerce platform or shopping cart software that prioritizes security to protect both your customers' sensitive information.
    Satisfaction Guarantee: We ensure that customers are happy with their purchase and provide complete assistance to address customer concerns.

  • Quick Links Access

    Your query is important to us, and we want to ensure that you can easily connect with the appropriate department or team member to assist you. Below, you will find a list of details for your concerns:

    For Product Complaint: Product Complaint
    For Return Policy: Return Policy
    For Corporate Policy: Corporate Policy
    For Privacy Policy: Privacy Policy
    For Warranty Policy: Warranty Policy
    For FAQs: FAQs

REGISTER YOUR COMPLAINT

We are here to assist you. Fill the form to raise a ticket.

REGISTER YOUR WARRANTY

Please fill the form to register your warranty. If you have any trouble in registering, please feel free to email us at complaint@zerolifestyle.co

TRACK YOUR ORDER

SHIPPING POLICY

SHIPPING POLICY

Our goal is to give you a wonderful experience with our products and service. We go to all lengths to make deliveries stress-free for our clients. Please read the policy to know more about our shipping and returns.

SHIPPING DETAILS
  • Every order placed on www.zerolifestyle.co will be shipped to a single address listed at the time of order. Please place separate orders if you wish to receive your orders at multiple addresses.
  • We deliver our products through reliable courier partners and may use/change as per our convenience.
  • We receive orders only from Pakistan; overseas ordering is not available at the moment.
  • We offer free delivery for all orders and do not charge any hidden costs. Please do not pay any amount to the rider other than the item price mentioned.
  • Our standard delivery usually takes up to 5-6 working days in major cities and 7-8 working days in other cities. However, it may be delayed during sales, holiday periods, or due to unexpected circumstances.
  • All orders are processed from Monday to Saturday, and orders placed on Sunday are processed on Monday.
  • In case of any delay, please call us at +92 21 37189376; our team will look into the issue and resolve it at the earliest.
  • We ship all items in a single order. In case of availability issues, your order may be dispatched separately.
  • You will receive the order invoice with your order. Please call us at +92 21 37189376 if you don’t receive the invoice.
  • Once you have successfully placed an order with Zero, you will receive an order confirmation email.
  • You will receive an email from Zero when your order is shipped with a tracking ID. Please call us at +92 21 37189376 if you didn't receive the details.
  • Our online payment is 100% secure using your bank credit/debit card. However, you can choose to pay via cash on delivery option and pay the rider in cash at the time of delivery.
  • If the amount is deducted from your account but you didn’t receive any order details, it means your order details may have not been captured by the system, and the amount will be refunded to your account in the next 3-5 business days by your bank. In case of any issue, please contact your bank customer service.
  • If you receive a damaged product, please file a complaint with your Order # and product photos within 24 hours of receiving the order at +92 21 37189376.
CANCELLATION POLICY

You can cancel the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 04 hours to ship the order, and you can cancel before it. However, it cannot be canceled once dispatched.
To cancel your order, please log in to your account, go to Manage Your Order, and cancel the order. If you don’t have an account, please create an account on the website and follow the process.
If your Zero smartwatch isn’t shipped already, your order will be canceled within two days of receiving the request for cancellation. You’ll receive an email upon successful cancellation. If you had paid online, your payment will be reversed in 7-10 working days.
Please call us at +92 21 37189376 for order cancellation.

TERMS & CONDITIONS

Please read the terms and conditions to get a better understanding of our policies. Feel free to reach out to us at support@zerolifestyle.co for any queries.

TERMS OF USE

The website www.zerolifestyle.co is operated by Zero. You agree to the terms and conditions by continuing to use this website.

Zero holds the right to change, edit, or replace any section, content, or information on this website without any prior notice. It is your responsibility to review the policy and use the content of the website at your own risk.

THIRD-PARTY WEBSITES

We actively use third-party content such as social media platforms. We take no responsibility for any third-party content or offerings and are not liable for any content related to third-party.

We do not take any guarantee of the accuracy of the information and products offered on the website. Some errors and inaccuracies may occur due to technical and human errors.

PRIVACY

Zero values your privacy and takes all possible measures to keep your information confidential. The information may be used for improving our products and services, promoting new content, maintaining internal records, and more.

We shall take all measures to keep your information safe. Rest assured that your right to privacy will not be violated.

PRODUCT ACCURACY

Please note that although we try to display the colors as accurately as possible, your screen may still not accurately reflect the colors. The actual product may slightly vary from the pictures.

Product sizes and measurements are approximate and all information is as close to reality as possible.

PRODUCT PRICING

Zero ensures that all the pricing details are accurate and updated at all times. Some errors may occur for which Zero shall take complete responsibility.

Pricing may change over time and will be updated on the website. Orders placed before the price update shall not be affected.

All prices include GST taxes.

PAYMENT

We have a standard pre-authorization process for online payments that confirms the availability of sufficient funds in your account. The amount will be debited from your account and the order will be placed successfully.

The delivery rider will collect the payment from you at the time of delivery for Cash on Delivery orders.

DELIVERY

You can have your products delivered anywhere in Pakistan. The delivery charges may vary depending on the city.

Your order will be successfully delivered within 3-5 working days. Deliveries may be delayed in case of unforeseen circumstances, weather conditions, and so on.

Zero will update you via email in case of a delay in delivery.

INTELLECTUAL PROPERTY RIGHTS

Zero owns the intellectual property rights for all products and content published on the website.

PRIVACY POLICY

The Privacy Policy defines how your personal information is collected, used, and distributed when you shop from or use www.zerolifesty.co

Please read this policy in detail before making a purchase.

Information Collected

When you visit and use www.zerolifestyle.co, you give us consent to collect your information that shall help us improve your experience on the website. The information we shall collect includes but is not limited to your IP address, cookies, time zone, and more. We will also collect information about the web pages and products you view, the search terms you used to land on the websites, and information on how you interact with www.zerolifestyle.co.

This information is collected using different processes, including but not limited to:

  • Cookies – Cookies are data files that are on your device and help us get to know about your search patterns.
  • Log Files – These files track your activity and collect data, including but not limited to the IP address, browser type, referring/exit pages, and more.

When purchasing a product from www.zerolifestyle.co, we will collect information including but not limited to your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Information Usage

We use the information for multiple purposes and the goal is to give you a good experience when you use the website or interact with Zero Lifestyle.

The information is collected for the following purposes and more:

  • To communicate with you and ensure hassle-free delivery of orders placed on www.lifestyle.co
  • To screen the orders and ensure that there is no risk of fraud
  • To provide information related to your order, shipping, delivery, and more
  • To market and advertise relevant information and offers
Information Sharing

We use your personal information and share it with third parties to give you a better experience. We may also use your information to comply with the laws and regulations of the state.

Create Your Account

Get the best of Zero Lifestyle, make sure that you create an account on the website. You will have to provide us with a valid email address, mobile number, and a password to successfully create your account.

You are responsible for keeping your account and password secure and shall be held liable for all actions that take place through your account. We are not liable for any of your losses or damages caused by your account.

Reminders & Notifications

We may send you notifications, text messages, reminders, emails, and other electronic communications. When you continue to use the website, you give us your consent to send you these messages.

We may need to send you certain communications, such as software update notifications, mobile app updates, and more. Any notifications, agreements, disclosures or other communications that we send to you electronically will meet any legal communication requirements, including the requirements for written communications.

Data Retention

We shall retain your order information as well as your personal data to fulfill your order and give you a better experience the next time you visit www.zerolifestyle.co. The data shall stay will us unless you ask us to delete it.

Changes

We may update this privacy policy now and then, and when required. We may or may not inform you prior to it. Please make sure that you read the policy before placing an order with us.

Minors

The website is not intended for anyone under the age of 15.

Contact us

For more information about our privacy practices, you can call us at +92 21 37189376 or email us at customer@zerolifestyle.co.

WARRANTY POLICY

POLICY CRITERIA

We are committed to deliver you the utmost experience without any issue. In case of any complaint process, customers are strictly advised to follow some timelines.

  • 24 Hours Complaints: For physical damage/wrong product complaint, time should be less than 24 hours of delivery.
  • 07 Days Complaints: For software issues, it should be less than 07 days.
  • More than 07 Days Complaints: In case of more than 07 days, your complaints will be considered for repair only.
POLICY EXEMPTIONS

Zero Lifestyle promises to repair/replace the product if it experiences defects or malfunctions. It is important to follow the instructions carefully and make sure to follow all of the below mentioned guidelines before claiming a valid warranty.

  • Bluetooth Range: The Bluetooth test range should not exceed more than 10 meters.
  • Charging Process: Please do not charge with a fast charger and avoid overcharging.
  • Mobile App Connectivity: Please check the mobile app must be running in the background.
  • Water Resistant: All precautionary steps must be followed to avoid any inconvenience.
  • Battery Timings: Battery timings depend on the usage and connectivity, and it may vary.
  • Health Features: Our smartwatches are not a replacement for a fitness club or medical purposes. It is a high-tech fashion wearable product.
  • Visual Difference: Please note that the actual product may slightly differ due to the visuals or other effects on the screen.
  • Shock Proof: Make sure that you take care of your smartwatch and do not drop it from a height or on rough surfaces.

If you have breached any of the above guideline then warranty might not be claimed from Zero Lifestyle.

POLICY GUIDELINES

Zero makes extra efforts to ensure that you have a great experience with our products. In case of any issues, we would like to make the process easier for you but you need to fulfill these conditions for warranty claim.

  • The warranty for Zero is limited to the first purchaser of the product and is non-transferable.
  • Please ensure that you have the proof of purchase to avail our warranty service.
  • The warranty is limited to the repair or replacement of products only.
  • You can register for a warranty online here.
  • We will try to resolve the issue over call or email. We will then proceed for the process if qualified for repair and replacement.
  • You will be requested to ship the product to our location. You shall be responsible for successfully delivering the product to Zero.
  • Out TCS process is absolutely free and customers do not need to pay any delivery charges.
  • Zero will not be responsible for any delay or damage during transit.
  • In case of a replacement, you will be provided a replacement with an equivalent condition.
  • In case of any amount difference customer will transfer the amount online before dispatching.
  • Any liability or claim related to any allergies and rashes caused by Zero products are not covered by Zero.
  • We will try to be quick with the replacement. However, it might take up to 15-20 days.
  • We will make every possible effort to replace actual variant but in case of unavailability it might be replaced with another color.
POLICY VALIDITY

Our warranty will not be applicable if:

  • Dullness of color due to regular wear and tear of the product.
  • Any issues related to the look and feel of the product, low sound quality, or limited visibility under sunlight due to dust, dirt, or other particulate matter gathered on the inside of the product.
  • After the expiry of the warranty period whether or not the product was used during the warranty period.
  • If the product is not operated according to the instructions mentioned in policy criteria.
  • Damage to the product resulting from customer abuse, repair by an unauthorized person, damages by children or pets, atmospheric conditions, water logging, non-specified charger, reckless use, extreme temperature, abnormal voltage, liquid-spillage, fluctuating voltage or any other damage that go beyond human-control.

Please fill the form to register your warranty. If you have any trouble in registering, please feel free to email us at complaint@zerolifestyle.co

SHIPPING & RETURN POLICY

Our goal is to give you a wonderful experience with our products and service. We go to all lengths to make deliveries stress-free for our clients.

Please read the policy to know more about our shipping and returns.

SHIPPING DETAILS
  • Every order placed on www.zerolifestyle.co will be shipped to a single address listed at the time of order. Please place separate orders if you wish to receive your orders at multiple addresses.
  • We deliver our products through reliable courier partners. Our courier partners may change later.
  • Your order will be shipped within 3-5 working days. Orders may take longer to deliver during sales.
  • Orders placed on Sunday will be processed on Monday.
  • We ship all items in a single order. In case of availability issues, your order may be dispatched separately.
  • You will receive the order invoice with your order. Please email us at support@zerolifestyle.co if you don’t receive the invoice.
  • Once you have successfully placed an order with Zero, you will receive an order confirmation email.
  • You will receive an email from Zero when your order is shipped with a tracking ID.
  • You can choose to pay online or select cash on delivery. Our online payment is 100% secure.
  • If you receive a damaged product, please file a complaint with your Order # and product photos within 24 hours of receiving the order.
REPLACEMENT

We will initiate a replacement for you if you have filed a request within 24 hours of receiving the product.

You will be eligible for a replacement under the following conditions:

  • If you received an incorrect product.
  • If you received the wrong product.

Zero will arrange for a reverse pickup after complete verification of the issue. The cost of any missing items will be paid by the customer in advance before the replacement is initiated from Zero’s end.

Note: Replacement is not applicable in case of a change of mind.

CANCELLATION POLICY

You can cancel your order before it is dispatched.

Please email us at support@zerolifestyle.co for order cancellation.

CORPORATE POLICY

Zero is a lifestyle brand that makes exceptional wearable tech products. We offer special pricing for our special customers and exceptional discounts on bulk orders.

Let’s discuss it. Please email us your query at customer@zerolifestyle.co or call us at +92 21 37189376.

Competitive Pricing

Our prices are affordable regardless but we take a step forward with even better pricing for our corporate clients. Let’s get in touch to discuss this.

Priority Shipment

We shall prioritize your shipment for all corporate purchases and ensure that your events and celebrations are always perfect.

Yearly Warranty

All our products are backed by a one-year warranty. Zero products will make a perfect corporate gift for your people.

Extensive Product Range

We have a wide range of products to choose from. Choose a product line you want to order or mix and match for your corporate giveaways.