Frequently Asked Questions

• Can I use Astro Earbuds as a single earbud while listening to music?
  Yes, place one earbud inside the case and use the other one.
• Do Astro Earbuds have a touch feature to change tracks?
  Yes, triple tap on the left earbud to go to the previous track and on the right earbud to go to the next track.
• How is the calling experience?
  Astro Earbuds deliver great call quality.
• During calls, is the audio available in both ears?
  Yes, Astro Earbuds support stereo mode during calls and music.
• Does it announce the caller’s name or number on incoming calls?
  No, it doesn’t.
• What is the exact use of the case?
  The case serves as a charging and holding case.
• Do Astro Earbuds have a fast pairing option?
  Yes, they have Hyper Sync™ technology that pairs with the device upon opening the case.
• Are Astro Earbuds waterproof?
  They are IPX5 water-resistant. However, they should be dried before placing them back in the case.
• What are the available colors?
  Astro Earbuds come in Jet black, Forest green, Soft lilac, and Calm beige.
• Are Astro Earbuds compatible with iPhones and Android smartphones?
  Yes, they are compatible with both.
• Can Astro Earbuds be connected to a laptop/computer?
  Yes, as long as the device has Bluetooth (BT) connectivity.
• What is the Bluetooth version and range?
  They support BT v5.3 and are compatible with devices running v5.3 or lower. The range is 10 meters without obstacles.
• Can I use Siri/Google Assistant?
  Yes, you can.
• What is the battery backup?
  Up to 8 hours at 70% volume and 50 hours with the case.
• Charging time for Astro Earbuds and case?
  The earbuds take 30 minutes, and the case takes 60 minutes to charge.
• Can Astro Earbuds be charged without the case?
  No, they must be charged using the case.
• What to do if the charging case is not working?
  Visit https://www.zerolifestyle.co/pages/register-your-complaint.
• How to check the battery level?
  Check the battery level on your smartphone’s BT icon or look at the LED on the charging case.
• Can I charge Astro Earbuds with a PC/laptop?
  Yes, but it’s advised to use the provided charging cable.
• How to turn Astro Earbuds on and off?
  They turn on automatically when the case is opened and off when placed back inside the case.
• How to pair Astro Earbuds with a smartphone?
  Open the case, enable BT on the device, and select “Astro Earbuds” from the device list.
• What to do if only one earbud is working?
  Check the charge and connection. Try resetting and reconnecting or raise a support ticket.
• How to reset Astro Earbuds?
  Delete the paired device from the BT menu, long press both earbuds for 7 seconds until the white LED blinks, then pair again.
• Is a single earbud available if one is lost?
  No, single earbuds are not available.
• Is there a warranty?
  Yes, a 1-year manufacturing warranty from the date of delivery.
• How to register for the warranty?
  Visit https://www.zerolifestyle.co/pages/warranty-registration.