What is the display size of Matrix?
It comes with a 1.43" Round Screen Display, one of the largest.
Is Matrix shockproof?
No. Make sure that you take care of your smartwatch and do not drop it from a height or on rough
surfaces.
Is Matrix waterproof?
Yes. It comes with an IP67 rating, so please understand its precautionary steps carefully.
Can I receive calls on my Matrix Smartwatch?
Yes. With its high-end v5.2 BT calling feature, you can accept or reject calls from your Matrix Smartwatch directly. You can also access your speed dial contacts.
What is the pixel resolution of Matrix?
It has a screen resolution of 466*466.
How many watch faces does the smartwatch have?
You can choose from a wide range of 100+ smartwatch faces and pick one that matches your vibe of
the day.
Does it have GPS?
No. Matrix doesn’t have a GPS.
Which sensors does Matrix have?
It comes with a heart rate sensor, a SpO2 sensor, and an accelerometer.
Can I change the brightness of my Matrix Smartwatch?
Yes. Swipe right from your home screen, then choose Brightness, and adjust the brightness as per
your preference.
What is the Bluetooth range of the smartwatch?
The Bluetooth range of Matrix is 10 meters.
Can I control the vibration level of Matrix?
Yes. You can con control the vibration levels.
Can the smartwatch track my phone?
Yes. Swipe right from the home screen and tap on Find My Phone. Your smartphone and Matrix
smartwatch are connected via Bluetooth.
How do I set up my smartwatch?
Start by charging your smartwatch and smartphone and bring them next to each other for easy
connectivity. Connect the charging cable to the smartwatch and turn it on. Meanwhile, down the
FitCloudPro app, allow Bluetooth and GPS on, and add your data. Now add device, select the
device type, and link your smartwatch.
My smartwatch is not syncing. What to do?
The issue can be because your smartwatch lost its Bluetooth connectivity with your smartphone.
Please check if the FitCloudPro app is running in the background.
Why can't I set up my smartwatch?
Please reset your smartwatch and try again.
How do I restart my smartwatch?
Turn on the screen, tap on Settings, go to System Settings, click Reboot, and then tap on
Restart.
How do I turn off my Matrix Smartwatch?
Turn on the screen, tap on Settings, go to System Settings, click Power Off, and then power off
your smartwatch.
How do I reset my smartwatch?
Turn on the screen, tap on Settings, go to System Settings, click Reset, and then reset your
smartwatch.
What is the battery capacity and standby time for the smartwatch?
The smartwatch comes with a 220 mAH battery that lasts up to 7-9 days with a standby time of 15 days .
How do I know when my smartwatch is fully charged?
Matrix will be fully charged in about 3 hours. You will see a 100% Charged notification once
the smartwatch is fully charged.
How do I check the current battery level on my smartwatch?
Turn on the watch screen and swipe wipe. You will see the battery level.
How can I extend the battery life of my smartwatch?
Keep the brightness low and turn off All-Day Heart Rate measurement to make your battery last
longer.
Which adapter should I use to charge my smartwatch?
Stick to a low-power adapter or plug in the charging cable into a laptop or PC USB port. Please
avoid using a fast charging adapter as it can damage the smartwatch battery in the long run.
What's the name of the app for Matrix?
The app is called FitCloudPro. It is available on Android and iOS both.
How do I manage my profile?
You can manage your FitCloudPro profile directly from the app. Open the App, go to Settings
and
Profile, and manage your profile.
How do I add my friends on the FitCloudPro app?
Open the FitCloudPro app and click on Find My Buddy. Add your friends and get into a healthy
competition.
Where can I see my workouts on the app?
Go to the Daily Report section on the app and see your daily workouts with all the details.
How does my smartwatch sync data?
Your Zero smartwatch syncs data using a Bluetooth connection with the FitCloudPro App.
Will the smartwatch show notifications from social networking apps?
Yes. You can choose which apps would you like to see the notifications for on your smartwatch.
My smartwatch isn’t showing notifications from different apps. What to do?
The issue can be because your smartwatch lost its Bluetooth connectivity with your smartphone.
Please check if the FitCloudPro App is running in the background.
Does the smartwatch allow reading messages and caller information?
Yes. You can read messages and view caller information on your smartwatch. Make sure it is synced
with the FitCloudPro App and is within Bluetooth range.
How can we see the caller information?
Turn on the call notification feature on the FitCloudPro App to see incoming call information.
What does SpO2 monitoring mean?
SpO2 monitoring refers to the measurement of the oxygen level in your blood.
How does the smartwatch calculate the total calories I've burned?
The smartwatch calculates the number of calories burned by measuring the heart rate, activity
duration, steps taken, distance covered, height, weight, and age.
How can I track my heart rate with my smartwatch?
Your smartwatch can detect heart rate both manually and automatically. You can view your heart
rate on the FitCloudPro app too.
Will the smartwatch record my sleep too?
Yes. Your smartwatch will measure your sleep even if it isn’t connected to the app. The data will
be synced to the FitCloudPro app after the connection is restored. to
Is the smartwatch compatible with Android phones?
Yes.
Is the smartwatch compatible with iOS phones?
Yes.
