No questions asked exchange*

7 Days Replacement

Easy Exchange & Warranty Claims

Instant Exchange Upon Request**

No Question Asked Exchange

📦 Orders & Delivery

  • Free shipping across Pakistan
  • 5–6 business days in major cities, 7–8 in others
  • Trackable with Z‑xxxxx ID
Click here to track order

✍️ Change & Cancellation

  • Modify/cancel within 4 hours or before dispatch
  • Cancellations processed within 2 days
  • Refunds take 7–10 business days
Click here to change/cancel

🛠️ Warranty, Repair & Replacement

  • Report wrong/damaged items within 24 h
  • Report software faults within 7 d
  • Physical damage after 24 h → Repair only
  • Fault repairs: 15–20 days (parts + labor under 1‑year warranty)
Click here to generate ticket

🔄 Complaint Process

  • Register via ‘Register Complaint’ form + video
  • Quality & authenticity checked on return
  • Wrong/damaged replacements after verification
Click here for return/complaint

📱 App & Tech Support

  • Use correct app (Zero Lifestyle, Da Fit, Wear Pro, FitCloud Pro)
  • Ensure Bluetooth 4.4/IOS 7+, app runs in background
  • Troubleshooting: connectivity, notifications, GPS, sensors

📋 Usage Guidelines

  • Use recommended charger—no fast charging or water exposure
  • Bluetooth range max ~10 m
  • Battery life: 7–10 days (2–3 days with calling)
  • Health metrics are for lifestyle only, not medical

☎️ Contact & Additional Info

  • 📞 +92 21‑37189376 or WhatsApp (via site widget)
  • 1-year warranty—only parts charged outside warranty
  • PDFs for Terms, Privacy, Warranty, Corporate policies
  • Follow updates/offers on FB, IG, TikTok & YouTube
Get Connected

🚨 Important Notice**

  • Only accept parcels with ZERO-branded packaging (flyer & box).
  • Do not accept if the parcel is damaged, opened, or mishandled.
  • Product should not any scratched or damage.
  • All Accessories should be present with in the box.
  • Box should not be damaged.
  • The QA department will determine the refund or replacement after the inspection.

Troubleshooting Video Guides

Connection, sound, hanging aur server issues ke step-by-step videos.

Smartwatch notification and connection issue

Earbuds sound quality or low sound issue

Smartwatch hanging and connectivity issue

Regal AI smartwatch server error issue

Need more assistance?

Visit our comprehensive policies

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