You can visit our website https://zerolifestyle.co/ and order your desired product anytime. You can also avail our ongoing discount offers for more than 50% before they end. To place an order, follow these steps:
1. Go to the product you want to order.
2. Click on 'Add to Cart' and then provide your shipping and payment details.
3. Click on 'Place the Order' to confirm.

You will receive a confirmation email when your order is successfully placed. The email will include the details of your order, including products ordered, shipping address, and more.

You can track your order once it proceeds to your given address. In major cities, it takes up to 5-6 working days, and in other cities, it may take 7-8 working days. You'll receive your tracking ID starting with Z - 00000 in your email inbox, and you can track your order here.

You can change the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request changes before that. However, changes cannot be made once the order is dispatched.

You can cancel the order before the item has been dispatched when you receive a confirmation call from our team. Normally, it takes up to 4 hours to ship the order, and you can request cancellation before that. However, it cannot be canceled once dispatched. To cancel your order, please log in to your account, go to 'Manage Your Order,' and cancel the order. If you don't have an account, please create one on the website and follow the process.
If your Zero smartwatch hasn't been shipped already, your order will be canceled within two days of receiving the request for cancellation. You'll receive an email upon successful cancellation. If you had paid online, your payment will be reversed in 7-10 working days.

You can choose to pay via cash on delivery option and pay the rider in cash at the time of delivery. Alternatively, you can pay online using your bank's credit or debit card.

All the prices on the website are inclusive of taxes, and there are no hidden charges. Additionally, delivery is absolutely free, so you don't have to pay any other charges.

If the amount is deducted from your account but you didn't receive any order details, it means your order details may not have been captured by the system. The amount will be refunded to your account in the next 3-5 business days by your bank. In case of any issue, please contact your bank's customer service.

Unfortunately, we do not offer any installment plan for purchases. We believe in maintaining transparency and simplicity in our pricing structure, and this approach allows us to focus on delivering exceptional craftsmanship and quality at an unbeatable price.

We offer free delivery all over Pakistan for all orders and do not charge any hidden charges. Please do not pay any amount to the rider other than the item price.

Our standard delivery usually takes up to 5-6 working days in major cities and 7-8 working days in other cities. However, it may be delayed during sales, holiday periods, or due to unexpected circumstances. All orders are processed from Monday to Saturday, and orders placed on Sunday are processed on Monday.

In case of any delay, please call us at 02137189376 Our team will look into the issue and get back to you at the earliest.

Please fill out the complaint form to proceed with the replacement process. In order to provide you with the best possible assistance and to better understand the issue you're facing, we kindly request that you send us an accurate video showing close visuals and clear audio explaining the actual problem that can help us identify the situation easily. Our team will call you and proceed further.

Our complaint process may take up to 7-10 working days. Firstly, product engineers will assess the received product and then deliver the correct item. We appreciate your patience throughout this process, and we assure you that we are making every effort to expedite the process without compromising the quality.

You'll receive your tracking ID starting with Z - 00000 in your email inbox. You can track your order easily once the courier dispatches it to your address here. We value your dedication to resolving this issue promptly and look forward to a positive resolution.

Our repair process may take up to 15-20 working days. Firstly, product engineers will assess the received product and then deliver you the correct item. During this process, we appreciate your patience and assure you that we are making every effort to expedite the process without compromising the quality.

We carefully pack all orders, but in case of receiving a wrong/damaged product like a broken strap, damaged body/screen, faded color, etc., don't worry. We will process a replacement, as per your preference. It is requested to launch your complaint within 24 hours of receiving it and do not install or use that product and keep the original packaging safe. A return or replacement will not be possible in case of missing products/box/accessories.

We carefully assess all items, but in case of facing any issue like Bluetooth connectivity, screen display, calling issue, etc., don't worry. We will process a replacement, as per your preference. It is requested to launch your complaint within 07 days of receiving it and do not damage that product and keep the original packaging safe. A return or replacement will not be possible in case of missing products/box/accessories.

We carefully pack all orders and do not allow them to be opened by anyone other than the customer. In case of receiving an unpacked or opened product, please do not accept it from the rider. Please call us at +92 21 37189376, and we will resend you the product without any extra charge.

Zero Lifestyle smartwatch box package contains: 1 device, 1 charging cable, 1 user manual, warranty card, and stickers sheet.

To download watch faces, open the smartwatch app and follow these steps: open the app > device > dial center > online dial. You can download a limited number of watch faces at a time and change them anytime by following the same aforementioned process.

Connect your smartwatch with the mobile app or open the smartwatch app and follow these steps: open app > device > enabling > more setting > time setting.

Please make sure to first connect the charging cable with an adapter, turn off your watch, and then carefully align the charger underneath the watch. Leave the watch to charge for at least 3-4 hours.

In case you are still facing the issue, you can buy a new charger. Our smartwatch charger costs PKR 700 only. You will receive it within 4-6 working days upon sharing a payment screenshot after sending the payment to our bank account. Here are our bank details:
Meezan Bank Ltd
Account Title: ZERO TECHNOLOGIES
IBAN: PK17 MEZN 0001 4001 08051637
Account #: 0140-0108051637

Our battery timing is up to 7-10 days, and with Bluetooth calling, it's up to 2-3 days. It mainly depends on usage and battery charging mode. Please make sure to charge it with a normal adapter, not a fast charger, and for 3-4 hours accordingly. In case you are still facing this issue, you can proceed with our replacement/repairing process.

Most of our smartwatches' straps are completely detachable and can be replaced anytime. Unfortunately, at the moment, we're not offering the option to purchase extra accessories. You may check the market for compatible accessory options.

First of all, please ensure that you are using iOS 7.0/Android 4.4 and above on your smartphone. Next, accept and agree to all the terms and make sure you have active internet access. Connect Watch Phone and App titles both with the phone and then enable the call in the watch settings.

The Bluetooth test range should not exceed more than 10 meters, so please make sure your smartphone is within 8-10 meters. Try disconnecting the Bluetooth and turning it on. You can also try closing the app and opening it again. If it still remains disconnected, ensure that the app is allowed to run in the background at all times.

First of all, kindly make sure you have active internet access. Dual-connect your watch with your phone, i.e., connect your watch with your phone's Bluetooth and also with the app. Next, allow permission to all apps from your phone and from the app. Please make sure that the app is running in the background, and you have synced your smartwatch with the app. Try switching off your Bluetooth and switching it on again.

The GPS function of the smartwatch works for all outdoor sports modes, such as cycling, hiking, walking, and so on. It records the route and distance. Your smartwatch records your steps based on your body movement. If you are making hand movements, your smartwatch may be recording steps.

Various factors affect the tracking of heart rate, blood pressure, oxygen level, such as body hair, skin, tattoo, skin complexion, scarring, and so on. Also, ensure that you are not wearing the watch too loose or too tight. Please remember a smartwatch is not a replacement for a fitness club or medical purposes. It is a high-tech fashion wearable product.

Your smartwatch should be properly connected with your phone's Bluetooth and also with the app. Next, put on a song on your phone, and then you will be able to control the music from your smartwatch.

First of all, kindly make sure you have active internet access. Your smartwatch should be properly connected with your phone's Bluetooth and also with the app. Then make sure to always run the app on the back-end for the watch to sync data properly.

You can adjust brightness/vibration level as per your requirement in your watch anytime.

You can find your watch/phone anytime by just tapping on find my device/phone easily.

You can create/set your profile directly from the app. Open the App, go to Settings and Profile, and manage your profile. You can also go to the Daily Report section on the app and see your daily workouts with all the details.

First of all, kindly make sure you have active internet access. You can download our smartwatch app by scanning the QR code given at the back of the watch's box or open Play store/App Store and search and download the correct app mentioned below:

1. Zero Lifestyle for Core Fit/Terra Fit/Bolt
iOS: https://apps.apple.com/us/app/fitcloudpro/id1452851243
Android: https://play.google.com/store/apps/details?id=com.topstep.fitcloudpro&hl=en&gl=US

2. Da Fit for Buzz Max/Armour/Phantom/Orbit/Revoltt/Drift/Ignite
iOS: https://apps.apple.com/us/app/da-fit/id1316004998
Android: https://play.google.com/store/apps/details?id=com.crrepa.band.dafit&hl=en&gl=US&pli=1

3. Wear Pro for Caliber pro
iOS: https://apps.apple.com/us/app/wearpro/id1527442282
Android: https://play.google.com/store/apps/details?id=com.dtno1.WearPro

4. Fit Cloud Pro for Defender
iOS: https://apps.apple.com/us/app/fitcloudpro/id1452851243
Android: https://play.google.com/store/apps/details?id=com.topstep.fitcloudpro&hl=en&gl=US

First of all, kindly make sure you have active internet access. Open the app > register your email > login with the registered account > fill out the form with your personal information > go to the device option on the app > add a device.

First of all, kindly make sure you have active internet access. In case your watch isn't connecting with the phone, then reinstall the application and also reset the watch. Maybe it's suffering a glitch.

In case your watch is disconnecting automatically, then check your phone if it's connected to the internet. The next step is to allow the app to run in the background applications.

We make all efforts to ensure that you have a good experience with Zero. We are committed to deliver you the utmost experience without any issue. In case of any complaint process, customers are strictly advised to follow some timelines.

1. 24 Hours Complaints: For physical damage/wrong product complaint, time should be less than 24 hours of delivery.
2. 07 Days Complaints: For software issues, it should be less than 07 days.
3. More than 07 Days Complaints: In case of more than 07 days, your complaints will be considered for repair only.

Once you launch a complaint, one of our customer representatives will contact you for the further process. It may include

1. Complaint Status Tracking: For physical damage/wrong product complaint, time should be less than 24 hours of delivery. For software issues, it should be no more than 07 days. In case of more than 07 days, your complaints will be considered for repair only.

2. Product Receiving: In case of both, the repair/replacement return process will be explained to you. Once we receive the item back safely, we will start the process.

3. Replacement Confirmation: Once our team assesses your item, a new/repaired item will be sent to your address after completing all the required formalities.

4. Repairing Confirmation: Our team will convey you the cost. Customers will pay only the part cost, if any. Engineering cost, delivery charges, and any other cost will not be charged during the 1-year warranty period.

5. Product Delivery: Once we complete the process, we will dispatch the product to your address. You will receive updates on every step of the process.

If you fulfill the criteria successfully, please send us the product back by following the below steps:

1. Please choose the nearest location of your city. See available branches here: View PDF
2. Deposit your item to the courier agent with a complete box and accessories safely. In case of anything missing, cost may be deducted from your ordered amount.
3. Share Zero Lifestyle Code (881953) and receive a Courier No. CN from the courier agent.
4. Share received CN with Zero Lifestyle customer support for further process.
5. Our customer team will update you when we dispatch a replaced product to your address.
6. Zero Lifestyle Complete Address: Building 55, Dadabhoy Nauroji Street, Block A Sindhi Muslim CHS (SMCHS), Karachi, Karachi City, Sindh 75350

From receiving the request for a return to arranging a pickup to processing a return will take somewhere between 12-15 business days. In case of repairing, it may take up to 20 working days due to the unavailability of faulted parts or any other reason. Please keep in mind courier transit duration is not included in these timelines.

All of our products are covered by a warranty. Please read our warranty policy details here: https://zerolifestyle.co/pages/support#warranty

Please read this policy in detail before making a purchase. Please read our privacy policy details here:https://zerolifestyle.co/pages/support#privacy

Please read the terms and conditions to get a better understanding of our policies. Please read our terms and conditions here: https://zerolifestyle.co/pages/support#terms-conditions

For special pricing and discounts on bulk orders. Please read our corporate policy here: https://zerolifestyle.co/pages/support#corporate

We regret to inform you that we are unable to enter into retail partnerships at this time. However, we encourage you to explore our complete collection and learn more about our products before ordering on our website at https://zerolifestyle.co/

Zero Lifestyle promises to repair/replace the product if it experiences defects or malfunctions. It is important to follow the instructions carefully and not avoid any guidelines. Please make sure of the below mentioned guidelines for a valid warranty.

Bluetooth Range: The Bluetooth test range should not exceed more than 10 meters.
Charging Process: Please do not charge with a fast charger and avoid overcharging.
Mobile App Connectivity: Please check the mobile app must be running in the background.
Water Resistant: All precautionary steps must be followed to avoid any inconvenience.
Battery Timings: Battery timings depend on the usage and connectivity, and it may vary.
Health Features: Our smartwatches are not a replacement for a fitness club or medical purposes. It is a high-tech fashion wearable product.
Visual Difference: Please note that the actual product may slightly differ due to the visuals or other effects on the screen.
Shock Proof: Make sure that you take care of your smartwatch and do not drop it from a height or on rough surfaces.

For more details, please review our warranty policy carefully: Warranty Policy

To be the first to know about our offers, product launch, and events, follow us on social media.

Facebook: https://www.facebook.com/Zer0Lifestyle
Instagram: https://www.instagram.com/zer0lifestyle
YouTube: https://www.youtube.com/@zer0lifestyle
Tiktok: https://www.tiktok.com/@zerolifestyleco
LinkedIn: https://www.linkedin.com/company/zer0lifestyle

At Zero Lifestyle, we have made the strategic decision to sell our watches directly to the customers exclusively through our official website at [Zero Lifestyle](https://zerolifestyle.co/)

Online Marketplaces: You can find our product on all leading online marketplaces like Daraz, Price Oye, Panda Mart, etc.
Physical Outlets: You can find our product physically in all leading stores in Pakistan, including Al Fateh, Bin Hashim, Imtiaz, Carrefour, etc.

Zero Lifestyle offers a wide range of services free of cost to be a reliable partner that our customers can trust and to consistently deliver on our commitments and build long-lasting relationships.

1 Year Warranty: A promise to repair/replace the product if it experiences defects or malfunctions.
Free Delivery: Offer faster delivery, and customers don't pay additional shipping fees and receive their products sooner.
Customer Tech Support: Zero Lifestyle offers free online support to assist customers with product setup, troubleshooting, and general inquiries.
Loyalty Benefits: We offer exclusive offers, discounts, and deals where customers can save money, and it may include complementary items or accessories.
Secure Checkout: We use a reputable e-commerce platform or shopping cart software that prioritizes security to protect both your customers' sensitive information.
Satisfaction Guarantee: We ensure that customers are happy with their purchase and provide complete assistance to address customer concerns.

Your query is important to us, and we want to ensure that you can easily connect with the appropriate department or team member to assist you. Below, you will find a list of details for your concerns:

For Product Complaint: Product Complaint
For Return Policy: Return Policy
For Corporate Policy: Corporate Policy
For Privacy Policy: Privacy Policy
For Warranty Policy: Warranty Policy
For FAQs: FAQs